
Each of our instruments comes with a certificate of authenticity... signed, dated and logged into our records. None of our basses will leave our shop unless it passes a strict quality control inspection and sound check. We will on occasion call a previous client and discuss their thoughts on the instrument.
We are now offering a two week return policy no questions asked.
If for some reason you are truly unhappy, contact us and we will resolve the matter in a fair and timely fashion.
An unhappy customer is against our philosophy and will not happen.
Any one who purchases an instrument from us will become part of the ANSIR family. You will be involved in the building process. We will e-mail you pictures and questions about the woods as we build your instrument.
If at any time a problem occurs with one of our instruments and can not be fixed by a local luthier, we will repair it. If we can do it for free we will. We are not in the repair business for the money.
We will not build or sell an instrument unless we talk to the purchaser and discuss their vision. We had a very high level of confidence in our custom instruments and feel that with a little care... they will last for generations!